New bill would save call center jobs

PROVIDENCE, R.I. (WPRI) –New legislation introduced in the State House may force Cox Communications to reconsider its decision to close its West Warwick-based call center.

After Cox Communications announced Thursday it would be cutting 234 jobs at its West Warwick call center, Democratic State-Representative Raymond Hull of North Providence introduced legislation which would require public utility companies licensed by the state to keep customer service departments located inside the state to meet the needs of residents.

“Consolidations and mergers and acquisitions and other high-level corporate moves may be good for those businesses, but I’m not sure those moves are always in the best interest of their customers,” said Hull.

A “customer service operation” as defined by the proposed legislation would be one where Rhode Island residents would be able to call, or physically meet with service representatives and answer inquires or accept the payment of bills.

The bill must now make it through the House Committee on Corporations.


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