National Grid warns customers of payment scheme

WALTHAM, Mass. (WPRI) – National Grid is warning customers about an ongoing payment scheme that is targeting local residents.

Customers in several states, including Rhode Island, claim they have received calls from people demanding immediate payment for electric bill balances even if they don’t have a balance. They say they are from National Grid and threaten to shut off their service unless credit card or bank account information can be provided.

These calls are not from National Grid. National Grid says it only contacts customers with past due balances and lets them know that service shut-off is a possibility if they don’t pay their bill.

“We were not shutting electric customers off during the winter months and I think the scammers understand that those moratoriums are in place and they re taking advantage of it—recognizing more customers are in rears, maybe looking at large bills and I think they’re taking advantage of it now,” said National Grid spokesperson David Graves.

If you don’t think the caller is a National Grid representative, you should hang up and call the company’s customer contact center at 800-322-3223.

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