Report raises concerns of knock-off products on Amazon

(WPRI) — Amazon is the world’s largest online retailer that sells everything from mattresses to over-the-counter drugs, but a Wall Street Journal report is raising concerns that some products inadvertently sold by the company are knock-offs.

Matthew Frank’s company makes Tovolo Kitchenware and distributes them to various retailers nationwide. In recent years, he says some customers that have bought his items through Amazon did not receive his Tovolo products.

“We have had consumers that have written negative reviews on Amazon where we’ve been able to get that product back from the consumer and we know it’s not our product,” Frank said.

Retail consultant Jeff Messer said that the problem is more than just one company, and more than just kitchenware.

“We have medicines for example that are expired or have been tampered with,” he said.

Messer believes that part of the problem is that Amazon allows many different companies to sell a brand’s products, and if a counterfeiter lists and item on Amazon’s website, the safety checks in place are not always strong enough to stop them fro selling knock-offs.

In a statement Amazon responded, “We are constantly innovating…to improve the ways we detect and prevent counterfeit products from reaching our marketplace. We work hard on this issue every day.”

Amazon also offers refunds for products that aren’t as advertised.

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