BBB recieves nearly 4,000 lawn care complaints

(WPRI) – The Better Business Bureau received nearly 4,000 complaints last year against landscapers.

Hiring a new landscaper can be costly if you don’t know what you are signing up for. In 2013, the Better Business Bureau received 57,000 inquiries and 3,500 complaints against law care services.

According to the BBB, the complaints ranged from shoddy workmanship, a faulty contract, or billing and collection issues.

Tips to success from the BBB:

  • Know what you want: Have in mind the types of services you are looking for and be wary of any business offering a quote over the phone without seeing you yard.
  • Understand pricing: Do you pay by the mow? What happens if it rains? Does mowing include edging?
  • Scrutinize the contract: Some landscaping contracts automatically renew unless you specify otherwise, so be sure to know your cancellation rights and get them in writing.
  • Get referrals: If a number of your neighbors want to hire a landscape service, ask about a special group rate.
  • Shop around: Don’t say yes to the first company that comes to your door.

If you’re hiring just a mowing service they do not need to be registered with the state. However, if you hire a landscaper who will be building retaining walls or other structures on your property, you must be registered.

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