Dozens reach out for help with energy bills

WARWICK, R.I. (WPRI) — Spring is here and our heaters aren’t doing quite as much work to keep us warm, but many Rhode Islanders still can’t afford their energy bills. To offer them some help, National Grid hosted a Customer Assistance Expo in Warwick.

According to National Grid, 182 customers came out Wednesday with questions or concerns about their bills.

“The entire program is designed to help customers,” said National Grid Spokesman David Graves. “To help them better understand, better manage energy bills and that’s what we’re hoping to accomplished.”

“I’m disabled right now so I’m not able to pay the whole amount that they’re asking for,” said Gisela Herrera of Cranston. “So I just came to see if there’s a plan they can put me on so I can keep paying my bills.”

Attendees were given the opportunity to meet with consumer advocates and financial and social service experts.

Don Woolley of Cranston said his National Grid bill was overdue and he owed more than $950.

“I’m in the same boat as a lot of other people,” said Woolley. “There’s way too many places for my money to go, but just not enough money.”

Woolley made a partial payment at the expo and was able to arrange a payment plan moving forward.

“Getting put back on a budget plan is a huge step in the right direction as far as getting back on my feet,” he added.

Graves said National Grid has held several expos in the past few months with similar turnouts.

“The people who are here today are the ones who truly, truly want to pay their bills,” he said. “And they’re just looking for some ideas some means, ways to do that and that’s what we want to provide.”

If you missed the event but have questions about your National Grid bill, you can call their customer contact center at 1-800-322-3223. Visit National Grid’s website for more information.

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