Westport car dealership going to court over customer complaints

WESTPORT, Mass. (WPRI) — Complaints against a local car dealership have led into a lawsuit against its owners.

According to court documents, F&R Auto Sales, Inc., and owner Francis R. Correiro are named in a civil suit filed September 13 in the Bristol County Superior Court.

The Attorney General’s office says it received 113 complaints from consumers about their purchases at F&R since August 2012.

Court documents summarized the complaints: 59 bought vehicles with defects; 17 for vehicles failed safety or emissions tests shortly after purchase; 12 were not given purchase documents; 17 complained that vehicles were not properly repaired; 15 said F&R refused to repair a purchased vehicle; and six said the dealership affixed passing safety and emissions inspection stickers without their permission.

Of those, 16 have settled, according to the Attorney General’s office.

Last year, the dealership was in the news after a video went viral of workers giving a pizza delivery man a hard time, and after employees were accused of verbally abusing a customer.

Westport police have also conducted several searches of the property and found the dealership keeps a larger number of cars than allowed on the lot, among many other violations.

Most recently, the dealership failed an inspection on August 3 with a number of violations including having Social Security, financial account numbers and other personal information in a dumpster, according to the Attorney General’s office.

F&R Auto Sales, Inc., and Correiro are being sued for violating the Massachusetts Consumer Protection Act.

Eyewitness News has reached out to F&R Auto Sales for comment but our calls have not been returned.

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