Raimondo responds to UHIP issues

DHS Department of Human Services Rhode Island


PROVIDENCE, R.I. (WPRI) — Continued problems with a computer system upgrade have a growing number of officials concerned over how this is affecting Rhode Islanders in need.

Target 12 Consumer Investigator Susan Campbell sat down with Governor Gina Raimondo to discuss what the state is doing to fix Unified Health Infrastructure Project (UHIP), the biggest IT project in state history.

“I’m hopeful that keeping the office open later will allow us to get some of those people more quickly,” said Raimondo Wednesday. The governor is referring to the extended hours at the Department of Human Services that she ordered on Monday. The DHS Center on 206 Elmwood Avenue in Providence will now be open late every Tuesday and Wednesday.

Raimondo, while overall satisfied with how Secretary Roberts and Director Depena had overseen the project, admits that mistakes were made.

Along with a lack of communication, “I think that the fact that I had to intervene and get more Deloitte fold in there, maybe that could have been done a week ago,” she said.

A Target 12 review of documents released last Friday by DHS revealed a significant increase in calls and wait times since the state launched its new benefits eligibility system last month.

At this point, Raimondo is focusing on continuing “to improve, improve performance, and respond.”

Watch Susan Campbell’s extended interview with Governor Gina Raimondo here: