PROVIDENCE, R.I. (WPRI) – After hearing concerns from passengers, the Rhode Island Public Transit Authority (RIPTA) announced plans to reopen its photo identification office at Kennedy Plaza.
RIPTA said last month that the office would be moved to its main headquarters at 705 Elmwood Ave. in order to better utilize staff and be able to keep the office open five days a week.
“After we announced moving the office to Elmwood Avenue, we heard from passengers who were concerned that this location would not be as convenient for them,” said Barbara Polichetti, RIPTA’s Director of Public Affairs.
Polichetti said the agency decided to return the photo ID office to downtown Providence for two days a week starting on Nov. 14.
“Any time we make changes, we want to hear from our customers so we can respond accordingly,” she added.
The Kennedy Plaza office will be open on Mondays and Wednesdays, while the photo ID office at the RIPTA headquarters will be open on Tuesdays and Thursdays.
Hours of operation will be the same at both locations: 9 a.m. to noon and 1 p.m to 4 p.m. Both locations will be closed on Friday to accommodate visits to senior centers around the state to process applications for reduced fare customers.