DMV back up and running after license transactions go down

Photo: Gloria So/WPRI 12

PROVIDENCE, R.I. (WPRI) — Rhode Island’s Division of Motor Vehicles is back in business after being “unable to process license transactions for a short time,” according to Paul Grimaldi, a spokesperson for the agency.

Grimaldi said the trouble on Tuesday stemmed from a connectivity issue between the DMV and the national database controlled by the American Association of Motor Vehicle Administrators (AAMVA).

No other services were affected, according to Grimaldi. The problem started at about noon and lasted an hour to an hour and a half.

On Monday, Grimaldi said the DMV has been seeing an increase in customer traffic lately and, as a result, longer wait times. That was exacerbated by the issue on Tuesday, despite the relatively quick fix.

Maureen Giordano said she waited two and a half hours to renew her license.

“It was endless,” she said. “It was a zoo when I came in here. It was mobbed. I actually was going to leave but my birthday is next week.”

Dave Morgan of Charlestown told Eyewitness News he was in line for four hours.

A spokesperson for the AAMVA said it appeared the issue was limited to Rhode Island and they’re working to determine what caused it.

Grimaldi apologized that the issue happened on one of the busiest days of the year, adding that the DMV is doing everything it can to best serve its customers.

Grimaldi was not sure if the outage was tied to the issue with Amazon’s S3 servers, which caused Internet hiccups worldwide on Tuesday.