Direct deposits, transactions delayed for Citizens Bank customers

PROVIDENCE, R.I. (WPRI) — St. Patrick’s Day 2017 left a lot of Citizens Bank customers looking for their green.

The Providence-based bank said Friday morning customers were seeing a delay in transactions posting to their accounts.

Some Citizens customers told Eyewitness News their direct-deposit paychecks didn’t arrive when they were supposed to, but by 10:45 a.m., the deposits were starting to arrive.

The bank said it was a vendor processing issue, and it was affecting multiple financial institutions. “We appreciate the patience of our customers as we work to resolve this issue,” the bank said on its Twitter and Facebook accounts.

Shortly after noon, Citizens announced the issue had been fully resolved, and that due to heavy volumes, online and mobile banking services had been slowed down.

Bank rep Lauren DiGeronimo said Friday afternoon the error affected transactions including point-of-sale, ATM and credit card transactions, but wouldn’t say what vendor caused the error. There was no impact on security or breach of customer information, and all 11 states where Citizens Bank operates were impacted by the issue.

She said customers will not be charged any overdraft fees related to this incident.

This story was updated to reflect that Citizens Financial Group, the owner of Citizens Bank, exited ownership by RBS in 2015.