RI’s 911 system restored after hour-long disruption

PROVIDENCE, R.I. (WPRI) — Rhode Island’s 911 emergency phone system is back up and running after a brief outage Monday night.

Laura Meade Kirk, a spokesperson for the Department of Public Safety, said a technical issue interrupted communications between 7:41 p.m. and 8:49 p.m. Calls were coming in during that time and the dispatcher could hear the person on the line, Kirk said, but callers were unable to hear the dispatcher.

Using caller ID, the dispatcher attempted to return any 911 calls that came in while the system was down, according to Kirk, though some numbers would not accept incoming calls while other call attempts went to voicemail.

Kirk said officials are trying to determine the exact number of calls that were affected. State Police Capt. John Allen estimated it was between 30 and 40.

The cause of the technical issues remains under investigation. Both Kirk and Allen said there’s no indication of any suspicious activity at this time.