Phone glitch affects hundreds of callers on first day of open enrollment

EAST PROVIDENCE, R.I. (WPRI) – On the first day of open enrollment for health insurance, a glitch prevented hundreds of customers from reaching HealthSource RI.

About 300 calls were routed incorrectly, due to a change that was made to the agency’s phone menu Tuesday night, according to Brenna McCabe, a spokesperson for the agency.

A viewer alerted Eyewitness News to the issue Wednesday morning. It was quickly corrected, McCabe said.

HealthSource RI is in the process of reaching out to all of the impacted callers.

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The glitch is not related to the Unified Health Infrastructure Project, commonly known as UHIP, McCabe added.

In Rhode Island, open enrollment for 2018 plans runs from Nov. 1 to Dec. 31.