Personal information for about 1,100 people may be affected, and state officials are now scrambling to fix the problem.
Under the UHIP system launched in September, some providers say they are having trouble paying their vendors and making payroll.
The agency’s executive director said the issue was caused by a coding error by Deloitte, the company that built the UHIP system.
State Rep. Patricia Serpa says Auditor General Dennis Hoyle has accepted her request to conduct an independent audit of the project’s costs.
Rep. Charlene Lima said she wants state police and the attorney general’s office to look into Deloitte, saying she believes fraud was commit…
In addition, most of the applications are likely at least 30 days overdue under the UHIP system.
“We needed more time, we needed more staff and we needed more training,” Raimondo adviser Eric Beane said of the benefits system.
The former lieutenant governor has come under fire over the botched rollout of the UHIP computer system.
The hotline will act as a supplement to a pending class-action lawsuit that was filed last month by the ACLU.
Ken Brindamour has been charged with “developing a technical diagnosis and turnaround plan within 30 days.”
In addition, Gov. Raimondo announced she is ordering the suspension of all payments to the vendor behind the benefits eligibility system.
A Pawtucket woman claims her husband’s medical coverage was delayed due to the glitch.
The state’s new benefits and insurance management computer system was out for about 20 minutes Wednesday.
A few months ago, the state had more than 700 pending applications for long-term care. Officials stated the number is now down below 400.
It’s the second time this month a federal agency has sought additional information about the $364-million new computer system.
“We are prioritizing who we pay and when. Payroll is obviously first…”
Despite the setbacks, Health and Human Services leaders said they remain focused on making sure Rhode Islanders receive the benefits they ne…
State officials say the computer system was taking too long to log in for many users, but did not crash altogether.
The class action lawsuit claims the state has failed to timely provide benefits to needy families due in part to its troubled transition to …
On Wednesday, Target 12 learned five clients and their dependents – totaling 15 people – lost benefits because UHIP mistakenly classified th…
The Food and Nutrition Service, which oversees SNAP benefits, said it’s working with the state to ensure compliance with federal law.
A gasoline smell permeated part of the Department of Human Services field office in Providence Thursday afternoon, prompting an evacuation,
The head of Twin River updates the plans for a casino in Tiverton.
The state’s troubled new computer system for benefits will save taxpayers millions of dollars less than promised this year.
Despite the ongoing problems with the online benefits system, the Dept. of Administration director said it “will ultimately be the right cho…